Relating Tags to #growth

SaaS has an nth user problem

May 14 19:28:56 by

Nth users are added to SaaS accounts long after the initial onboarding is over and might not understand a product's core value proposition. What does the nth user problem look like? It looks like loss of champion churn, high support costs, low referral rates, and growing customer attrition.

#1   428%      1